Privacy Notice
CleanPass ("we", "us", "our") provides mobile waterless car wash services to complexes, estates and office parks in Johannesburg. This notice explains what personal information we collect, why we collect it, and what rights you have under the Protection of Personal Information Act (POPIA).
What We Collect
When you book a wash, buy a voucher, or place a corporate order, we collect:
- Contact details — your name, phone number, and email address
- Location details — your complex, estate or office park name and unit/bay number
- Vehicle details — make, model, colour and registration plate
- Payment information — payment method and proof of payment (we do not store card numbers; card payments are processed securely by Yoco)
- Service notes — any special requests you give us about your wash
Why We Collect It
We only collect what is necessary to:
- Schedule and deliver your car wash booking
- Contact you about your booking via WhatsApp or phone
- Generate and verify your wash voucher
- Process your payment and issue receipts
- Improve our service based on your feedback
Who Sees Your Information
Our technicians only receive the minimum information needed to complete your wash: your complex name, unit number, vehicle details and wash type. They do not receive your name, phone number or email.
WhatsApp (Meta) is used to send you booking confirmations and your voucher. This means your phone number is shared with WhatsApp as the messaging platform when we contact you.
We never sell your personal information to third parties.
How Long We Keep It
We keep your booking and voucher information for as long as needed to provide our service and meet legal requirements, and no longer. Completed bookings and expired vouchers are automatically removed from our active systems after 24 months.
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or outdated
- Request deletion of your personal information, where we are not legally required to keep it
- Object to how we use your information
To exercise any of these rights, use the request form below or contact us directly.
Exercise Your Rights
Click below to submit a request to access, correct or delete your information. We will respond within a reasonable time as required by POPIA.
Submit a Data Request →Contact Us
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa at justice.gov.za/inforeg.